Return and Refund Policy

Effective Date: [14/8/2024]

At MESHWA ENTERPRISE, we are committed to providing high-quality products and a transparent shopping experience. Please read our return and refund policy carefully before placing your order.

1. General Policy

We currently do not accept returns or exchanges. All sales are final once an order has been confirmed and processed.

If you have questions about any product, we encourage you to contact us before placing your order.

2. Non-Returnable Categories

In compliance with government guidelines and for hygiene and safety reasons, the following categories are non-returnable once opened or delivered:

• Grocery and Food Items

• Personal Care Products

• Health and Hygiene Items

• Any product marked as “non-returnable” on the product page

These items cannot be returned after the package is opened, used, or tampered with, as per consumer protection laws.

3. Refunds for Damaged or Incorrect Items

While we do not accept general returns, if a product is:

• Damaged

• Defective

• Incorrectly shipped

You must notify us within 48 hours of delivery by contacting our support team with your order number and clear images of the issue. After review, we may provide a replacement, store credit, or refund, as deemed appropriate.

4. Contact Us

For any questions or concerns, please reach out to us:

• Email: support@mashwaenterprises.in

• Phone: +91 99256 03259

• Business Hours: Monday to Saturday, 10 AM – 6 PM